IT Outsourcing:
Trends & Statistics (2022)


In 2022, outsourcing remains essential for client businesses to achieve their strategic goals. The transition from the turbulent times caused by the global pandemic resulted in the development of new trends and solutions to constantly evolving industries. The critical factor that influenced many businesses was the implementation and growing popularity of remote work. Thus, a drastic increase in outsourcing was detected, especially in IT needs for companies of various sizes, from small businesses to big corporations. And it is expected to continue growing: projections show that by 2025, the IT services sector is expected to be worth around $1,070.28 billion.

  • However, the transition to remote work is not the only factor contributing to these numbers. It is also important to consider a noticeable tech talent shortage that has been exponentially growing over the past several years.
    McKinsey's study shows that 43% of respondents confirm that organizations are currently experiencing IT talent shortages, while 22% believe that a noticeable lack of professionals will occur in the next two years. Finding an internal solution to improve these numbers seems unlikely.

    Thus, outsourcing might be the answer that will help companies stay on top of their goals and targets.
  • In this article, we are determined to analyze some statistics and trends in IT outsourcing and provide valuable insights on how the current disruptive reality will affect the ways business is conducted from a long-term perspective.
Global IT Outsourcing Market: Statistics
  • Some people feel like outsourcing is a relatively new practice. However, the research shows that over 90% of the Top 2000 Global Companies have held IT Outsourcing Contracts over the last five years.

In addition, tech services make up around 72% of
all global outsourcing contracts.

IT specialists are required in almost every sector. Each organization has specific needs which directly correlate to its outsourcing numbers. For instance, outsourcing is pretty common with app development, a typical investment for big and small firms across all sectors.
Statistics show that 72% of outsourcing frequency is in the financial industry and 60% in retail companies. They are followed by manufacturing (59%) and professional services (56%). This data proves that most companies opt for an outsourcing strategy when it comes to developing projects that require a tech team.
Advantages of Outsourcing
As we can see, outsourcing is preferred by many companies.

  • The main question remains about the true advantages of outsourcing - why did this model become popular even before the pandemic and remained viable despite disruptions?

Deloitte conducted a study, and their findings show that everything considered, cost reduction remains the primary reason for many. Some also point out that outsourcing is perceived as an enabler of business transformation. This leads to more flexible working patterns and adaptability to the latest technologies, which increases the overall speed of development to market.
Outsourcing Trends 2022
However, it would be wrong to assume that outsourcing wasn't influenced by the core changes in the work environment. As it gains popularity, new trends begin to emerge. These trends go beyond innovation and target the current issues that have become more prominent.

We believe that these five tendencies will mark the most crucial directions in 2022.
Transition to the Cloud Services

Cloud migration is an investment that can be time-consuming and expensive. Analysis of IT outsourcing trends shows that more companies are planning to transition from in-house to cloud-based data storage. Influenced by increasing remote work and the prioritization of digital transformation, migration to cloud computing can ensure better security, efficient data processing, and more flexible business processes through better adaptability and the implementation of a variety of business applications.
The value of global cloud computing is currently around 371 billion dollars, and it is expected to reach 832 billion dollars by the year 2025. In addition, more than 94% of all companies use cloud services, and 48% trust them to store important and classified data.
Expansion of Ecommerce and Automation

The trend of technological transformation will also significantly affect the retail industry. Online businesses are expected to make online shopping even more convenient and accessible for customers. More than 2 billion people worldwide make their purchases online, and this number is expected to quadruple by 2025, making e-commerce a dominant practice everywhere.
Artificial Intelligence

Another trend that has become more prominent in the past several years is the implementation of AI and robotic automation of processes. The most popular application of artificial intelligence is in automating virtual customer service due to its low cost and adaptability. Despite its controversy, statistics predict that AI chatbots will facilitate nearly 90% of interactions, and 60% of tech-savvy Millennials say they were satisfied with the customer service they received.
5G Network

Digital industries such as IT, manufacturing, and telecommunications heavily rely on connection speed. When 5G emerged, its main drawback was limited availability. However, that is no longer the case. In addition to increased speed, 5G technology stands out for its low latency, improved capacity, and more bandwidth. Together, these factors result in more efficient business processes. Because of the success and broad use of 5G connections, researchers predict that the 5G sector will develop at a growth rate of 43.9% from 2021 to 2027.
Cybersecurity and remote work

Remote work is one of the prominent trends that emerged during the pandemic and is becoming more and more permanent as time goes by. The number of remote workers, especially in IT, keeps growing and is expected to double next year, thus making it one of the most long-lasting trends in outsourcing.

The implementation of remote practices, however, led to an increased vulnerability against cyber attacks and put much of companies' highly sensitive and confidential information at risk. The personal data stolen from social media alone is worth approximately 630 million dollars. Thus, cybersecurity services are getting more important than ever. Statistics show that more than 50% of businesses plan to invest in cybersecurity specialists, and around 40% of users are fully satisfied with the level of their network security.
  • The global pandemic has disproved the notion that the physical co-location of resources is essential to facilitate a productive environment in the workplace. Amid the turbulent times, many businesses were forced to make fast and drastic decisions to stay afloat. The year 2022 can be signified by reflecting on those choices and improving them.
The most significant trend that has emerged is remote work opportunities. For Gitmax, its gradual implementation helped our team access global talent from the most cost-effective locations. The increasingly competitive environment made companies realize the importance of digital transformation and made them more innovative and resilient. Thus, the IT outsourcing strategy has become crucial for many businesses. Through it, they overcame disruptions and came up with cost-effective solutions without compromising results.
In the current environment, outsourcing is filled with opportunities to enhance your business's needs. If you want to learn more about outsourcing solutions that can help your company, contact Gitmax today for a consultation.

Let's work together!

AI Engine analysing profiles and performing pre-screening
Experienced team of recruiters: Technical interviews + cultural fit check