Senior Installer

San Francisco, CA | Full-time | Hybrid

We are seeking a highly skilled and customer-focused Senior Installer to manage and execute premium audio and home automation installation projects across multiple client locations. This role requires a strong technical background in A/V systems, exceptional organizational skills, and the ability to deliver white-glove service that reflects our commitment to excellence.

As the Senior Installer, you will lead end-to-end project execution—from planning and logistics to technical installation and customer education—ensuring every project is completed on time, within budget, and to the highest standards.

 Key Responsibilities

• Plan, schedule, and manage installation projects across residential and commercial clients
• Perform hands-on installation of premium A/V and smart home equipment, including system configuration and testing
• Serve as the primary point of contact for customers during project execution
• Ensure a seamless customer experience, delivering professional service and post-installation support
• Collaborate with internal teams (sales, logistics, procurement) and external partners (electricians, contractors)
• Manage and maintain tools, installation vehicles, and related equipment
• Oversee procurement and inventory of materials and hardware for ongoing projects
• Train and mentor junior technicians and installers
• Support showroom display functionality and assist with brand events and technical demos as needed
• Troubleshoot and resolve on-site technical issues quickly and effectively
• Maintain compliance with safety, technical, and quality standards
• Provide feedback and input on improving installation processes and customer service delivery

Candidate Requirements
Experience & Skills:

• 5+ years of hands-on experience in premium audio/video installations or home automation
• Proven ability to manage multiple projects and teams
• Solid understanding of A/V wiring, network infrastructure, and smart home integration (e.g., Control4, Crestron, Lutron)
• Ability to read and interpret technical schematics and floor plans
• Strong customer service orientation with excellent communication skills
• Professional demeanor and ability to represent the brand in high-end environments
• Organized, detail-oriented, and capable of managing priorities under pressure
• Physically capable of lifting, mounting, and wiring equipment as needed
• Valid driver’s license and willingness to travel between job sites
• Familiarity with project management tools (e.g., Trello, Asana) and reporting tools

Preferred:

• Industry certifications (e.g., CEDIA, CTS, Control4 Programmer, Lutron)
• Experience with high-net-worth residential installations

 Why Join Us

• Work with a prestigious audio & lifestyle brand in high-end residential environments
• Enjoy autonomy and ownership over exciting, diverse A/V projects
• Opportunity for career growth and leadership as our installation operations expand
• Collaborative, supportive team culture focused on customer excellence