Office365 Support Engineer

Japan | Remote | Full-time

We are seeking an experienced Office365 Support Engineer to join our Office365 support team, dedicated to a life science project. Join a team working with a multinational company on a flexible work schedule.
We are considering candidates from APAC time-zone as the position is fully remote.

  • User Support: Offer prompt and effective support to internal employees encountering Office365-related issues via various channels, including Microsoft Teams and ServiceNow.
  • Issue Resolution: Diagnose and troubleshoot technical issues within the Office365 environment, addressing problems related to SharePoint, Office365 Administration, Teams, and Azure AD.
  • Documentation: Maintain comprehensive documentation of Office365 configurations, procedures, and issue resolutions for reference and knowledge sharing.
  • Daily Team Meetings: Actively participate in daily team meetings to stay informed on internal company IT policy changes, share updates on support activities, and foster effective communication within the team.
  • Educate Users: Offer user training and guidance regarding Office365 applications.

  • 2+ years of hands-on experience with Office365 administration and support.
  • Proficient with SharePoint, OneDrive, Exchange, Teams, and Azure Active Directory.
  • Experienced with SharePoint sites migration.
  • Experienced with PowerShell scripting.
  • Strong investigation and diagnostic abilities.
  • Excellent communication and user training skills.
  • Excellent written and verbal skills in English and Japanese (upper-intermediate or higher).

Nice to have:
  • Familiarity with Life Sciences
  • Knowledge and experience of ServiceNow.
  • Hands-on experience with PowerApps to create custom business apps within Office365.
  • Experience with ServiceNow for seamless integration with Office365.
  • Good understanding of ITIL processes.
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