Amsterdam, Netherlands | Full-time | Hybrid

A reputable and dynamic international brokerage firm is seeking a highly motivated Customer Support Specialist to join their Amsterdam office. This is a fantastic opportunity to become part of an international team, delivering exceptional customer support while making a real impact on both local and global business operations.

Key Responsibilities:

• Customer Support: Act as the first point of contact for retail and professional clients, delivering high-quality customer service and assistance.
• Technical Assistance: Provide support with technical inquiries related to the trading platform (full training provided).
• Request Management: Monitor and manage client requests efficiently, coordinating with internal teams to resolve issues.
• Complaint Handling: Address customer complaints with professionalism, ensuring positive resolutions and client satisfaction.
• Compliance Support: Assist with KYC/CDD processes and contribute to their successful implementation.

Key Requirements:

• Education: Bachelor’s or Master’s degree in Economics, Finance, or a related field
• Experience: 1-2 years of customer support experience in the financial sector (brokerage experience is a plus)
• Language Skills: Fluent in Dutch and English (both spoken and written)
• Communication & Problem-Solving: Strong interpersonal skills and a proactive mindset
• Location: Based in or near Amsterdam
• Team Player: Ability to collaborate effectively within an international team

What`s in offer:

• Competitive salary with performance-based rewards
• Travel expense reimbursement
• Career growth opportunities with professional development support
• Central Amsterdam office with flexible working hours
• Regular team-building events and cross-border networking opportunities
• Company-provided laptop and necessary work equipment