Customer Support Officer

Warsaw, Poland | Full-time | Office

About the Role:
A fast-growing international investment company is seeking a Customer Support Officer to join its vibrant team. If you’re service-oriented, detail-driven, and excited about the finance and investment world — this opportunity is for you.

As a Customer Support Officer, you’ll be the first point of contact for clients, assisting with inquiries related to trading accounts, platform navigation, and general support. You’ll work cross-functionally with internal teams to ensure a seamless and positive experience for each client.

Key Responsibilities

• Respond to customer inquiries related to accounts, deposits, withdrawals, and trading platform use
• Guide new clients through onboarding, KYC, and account verification
• Log and track customer interactions in compliance with regulatory standards
• Escalate technical or complex issues to relevant departments
• Support internal teams by sharing customer feedback and insights
• Help identify potential security issues or fraudulent activity
• Contribute to continuous improvement of customer support services

Your Profile

• Degree in Finance, Economics, or a related field
• 2+ years of customer support experience, ideally in financial services or brokerage
• Fluency in English and Polish (spoken and written)
• Excellent communication and interpersonal skills
• Proactive and detail-oriented with a strong customer focus
• Team player with the ability to work in a fast-paced environment

What’s Offered

• Competitive salary
• Quarterly performance bonus up to 100% of gross salary
• Partial private health insurance coverage
• Professional development opportunities
• Dynamic international work environment
• Projects with real impact in the financial sector