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MARKETING
Customer Success Manager
EMEA | Remote | Full-time
Description
Our partner is an AI-native media consultancy helping agencies and brands navigate today’s fragmented media ecosystem. The company is headquartered in Miami, USA, and serves international clients in various markets. It works with global brands and marketing agencies and major advertising ecosystems.
We are looking for a proactive and client-focused Customer Success Manager to join our growing team. This is an exciting opportunity for someone passionate about the Digital Advertising space. You will play a key role in managing client’s needs while contributing to the company’s overall growth targets.
We are looking for a proactive and client-focused Customer Success Manager to join our growing team. This is an exciting opportunity for someone passionate about the Digital Advertising space. You will play a key role in managing client’s needs while contributing to the company’s overall growth targets.
- Build and maintain strong partner relationships, acting as their primary point of contact and trusted advisor
- Ensure a smooth transition from Business Development to AdOps for a successful onboarding process
- Help set clear expectations internally and with the partner around performance, timelines, and deliverables
- Monitor and analyze client performance and trends across daily, weekly, monthly and quarterly time frames to identify missed and growth opportunities
- Conduct regular check-ins and performance reviews, understanding partner goals and unlocking opportunities for up-sell/cross-sell
- Proactively address challenges and recommend solutions
- Collaborate with internal teams (Business Development, Technical Team and AdOps) around client strategy from pre-sale, to onboarding and post launch lifecycle stages
- Be the voice of the customer internally, communicating their feedback and goals
- Stay informed on industry trends and new opportunities in the digital advertising space (especially in programmatic - OpenRTB, VAST and compliance regulations)
- 3+ years of experience in Customer Success, Account Management, or Client Services in the Digital Advertising space, preferably with exposure in programmatic advertising (in CTV and mobile environments)
- Excellent communication and presentation skills
- Experience with SSPs/DSPs/SDKs work and understanding of programmatic monetization
- Follow established workflows while actively identifying opportunities for process improvement and automation
- Analytical mindset with the ability to interpret and explain overall performance metrics
- Strong organizational and project management skills
- Able to navigate in a fast-paced environment, showing a sense of proactiveness, adaptability, ownership and team-oriented mindset
- Proficiency in reporting tools like Tableau or Clicdata, as well as Excel and Powerpoint
- English level C1
- USD compensation that values your expertise + performance bonus twice a year
- Hybrid work format to suit your lifestyle, working time: 12:00 – 20:00 (CET)
- Formal employment (Serbia, Cyprus)
- Growth-focused environment: Access to learning resources and clear pathways for growth
- Company’s equipment starting from the day one
- Fun team events: Virtual cooking classes, yoga sessions, team quizzes and more
- A culture of trust: We cut the red tape — results over rules always. Open talk, ownership, and getting things done together
- Healthcare coverage and other benefits
Fill in the form below and our team will reach out shortly—we look forward to meeting you!
Apply for this role
Fill in this form and we our team will contact you shortly
Apply for this role